Q: How do i receive 10% discount off my wines?
A: If you purchase 6 or more of any wine, whether it is on special or not, you will receive 10% off the purchase price of all the wines that are not on special in your purchase.
Q: Where do we deliver to?
A: Anywhere in Australia with a postal address. We currently do not sell or deliver our products outside of Australia.
Q: Must I become a member to order?
A: Yes, you must register as a member to order. Registration is free, and your personal information is governed by our Privacy Policy, and will only be used for the purposes of our website, and under no circumstances given to any third parties.
Q: Are all products and prices on the website available in your stores?
A: Products and prices may vary. Also, the website has ‘internet only specials’ that only apply to those products bought from the website.
Q: How is freight calculated?
A: Freight cost is worked out automatically at the checkout stage of purchase, and displayed before your order is sent. The fee is calculated by weight x post code rate. These rates vary across postcodes, and rate estimates can be viewed here. We offer free delivery to the Adelaide metropolitan area for any orders over $200.
Q: Can I order from your website and pickup from one of your stores?
A: No, all orders on our website are posted. If you would like to organise and order from one of our stores click here to view our Locations contact details.
Q: Is my purchase packed carefully and insured?
A: Yes, every item is packed with care, and insured by Australia Post. If you happen to receive any broken items, please contact us and we will immediately replace the damaged item(s). Please see our refund policy for more information.
Q: What are your payment methods?
A: We accept most credit cards including Visa, MasterCard, Bankcards, Diners and American Express. We do not accept cheques or money orders for website orders.
Q: What are your website security/privacy measures?
A: Our website server is secure, and all transactions are conducted through the NAB Banking gateway with SSL 128 bit encryption. For more information please see our Security Policy by clicking here. To view our Privacy Policy, click here.
Q: How old must I be to purchase from your website?
A: You must be 18 years or older to purchase products from this website.
Q: Can I pay for my order when I receive it?
A: No, payment is only accepted at the time of ordering through the website. If payment has not cleared, the sale will not be processed.
Q: Can I obtain I refund for my order?
A: Please take care when ordering, because once the order is sent, we will not refund the purchase unless there is broken/damaged stock. For more information, please see our refund policy.
Q: What do I do if I experience problems with the website?
A: Please email website@fassina.com.au or phone (08) 8295 7707 and we will happily sort out and problems or queries for you.